As we start to recover from COVID-19, can banks drive the innovation in digital identity that we so desperately need?
The COVID-19 pandemic has dramatically accelerated the adoption of digital financial services. The use of banking apps has rocketed as consumers ditch the traditional bank branch. Consumers have also embraced contactless payments, as COVID-19 throws cash its biggest challenge yet. And, more generally, our changing environment has resulted in more openness to digital services (as…