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Welcoming ADHD into the workplace: how to be more aware

While ‘attention deficit hyperactivity disorder’ has a very descriptive name, the name is frustratingly unrepresentative of the symptoms experienced by individuals who have the condition. Many people living with ADHD choose not to tell colleagues they have the condition in fear of being labelled ‘disorganised’, ‘unfocussed’, and ‘unreliable’.

What does ADHD look like?

Every individual experience of ADHD is different, and adults with ADHD can be affected by some or all of the key symptoms. While it is often misinterpreted as being a mental health condition, ADHD comes under the umbrella of ‘neurodivergence’, along with autism, dyspraxia, dyslexia, dyscalculia, dysgraphia, and Tourette Syndrome.

ADDitude magazine describes the following as common ADHD symptoms in adults that we can be more aware of in the workplace:

  • Impulsiveness
  • Forgetting names and dates
  • Missing deadlines and leaving projects unfinished
  • Extreme emotionality and rejection sensitivity
  • Becoming easily distracted and disorganized
  • Suffering generalized anxiety disorder and mood disorder
  • Low frustration tolerance
  • Trouble multitasking
  • Excessive activity or restlessness

The list of symptoms above is in no way all-encompassing and does not include many ADHD traits that lead to employees with ADHD being more motivated and productive than their peers. A common symptom of ADHD is hyperfocus: concentrating exclusively on one task or project for an extended period of time. Hyperfocus often kicks in when a project seems exciting or especially interesting.

ADHD in the workplace

A fast-paced working environment may seem like a challenging setting for someone with ADHD. However, variation and working in short bursts can bring out the best in individuals who struggle with motivation and focus. Jumping between different tasks can help with maintaining engagement and energy levels throughout the day.

In the workplace, executive dysfunction and difficulties with working memory can be the biggest challenges for people with ADHD, and each person has their own strategies for managing these symptoms. Executive dysfunction leads to difficulty ‘getting things done’, especially the things that seem very important. Sometimes the things a person with ADHD cares about the most can be the hardest to get done, as it can lead to them attaching emotions to the tasks and putting extra pressure on themselves to complete things to an unattainable level of perfection. If a person is taking a lot of time to do a seemingly simple task, it may be that the task is especially important to them.

Issues with working memory (short-term memory) can be extremely frustrating in the workplace. Forgetting small details, dates, and duties can be disheartening and lead to self-criticism. While notebooks and calendar reminders are helpful, it would be impossible for a person to note down every small detail of the day ‘just in case’. Occasional non-judgemental reminders can be really useful to teammates with ADHD.

ADHD in adults, especially biological females, has been widely overlooked due to differences in the ways ADHD traits present. This often leads to missed or late diagnoses and development of mental health conditions fuelled by long-term assumptions that a person with ADHD is ‘lazy’ or not ‘trying hard enough’. Many ADHD adults therefore struggle with anxiety, depression, and imposter syndrome.

With the common challenges in mind, here are some tips for teammates of people with ADHD.

Tips for teammates:

  • If a teammate reveals to you that they have ADHD, ask them if there are any strategies that help them at work, and if you can provide any support.
  • Answer questions clearly and non-judgementally.
  • Keep key information succinct and in one place (as much as possible); it can be difficult to keep track of what needs to be done if key information is broken up into separate emails and messages.
  • When delegating tasks, provide details of how to do the task (if it is a new task), and a clear deadline.
  • If your teammate is having difficulty meeting a deadline, ask them what information or support they need in order to complete the task.
  • Be on the lookout for signs of burnout and overwhelm; periods of hyperfocus, ‘masking’ (hiding neurodivergent traits), and lengthy to-do lists can take their toll.
  • Be supportive of all teammates; individuals with ADHD may choose not to disclose their condition.

Strategies and support can help people with ADHD thrive, and excel, in the workplace. Asking questions, doing independent research, and being kind to everyone (whether they have disclosed a condition or not), are key to maintaining an inclusive workplace for people with ADHD and other invisible disabilities.

Useful links and resources:

 

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Not Just June: Making your workplace more gender-inclusive all year round!

In June, many of us noticed how our favourite brands pulled out the stops to show their support for the LGBTQ+ Community during Pride month. Companies like Starbucks, Instagram and Banana Republic donned the rainbow flag through colourful campaigns, limited edition collections and funky hashtags to raise awareness of the LGBTQ+ community and to celebrate their history. But where are they all now?

The abrupt end to pride month has been noticed by internet meme pages and Twitter clowns alike and has prompted businesses to start thinking about more enduring initiatives.

Now’s the time to be talking about how these celebrations of diversity and inclusiveness should be integrated into our daily lives on a more permanent basis. Afterall, the LGBTQ+ community doesn’t just vanish into thin air on July 1st. Businesses looking to embrace progress and enhance the wellbeing of their teams should be thinking more actively about how they can be more gender inclusive.

What is gender-inclusivity?

At its core, being gender inclusive means being able to recognise different genders outside the ‘male’ and ‘female’ binary and adapt behaviours to make people with different identities feel seen and understood.  According to Stonewall, it’s estimated that 1% of the UK population identifies as trans or non-binary (neither male or female), which accounts for around 600,000 people. This estimate will be replaced by data collected from the 2021 census as of next year, and this was the first ever census that recognised gender identities that weren’t only ‘male’ or ‘female’. Such progress should be mirrored in the ways forward-thinking businesses operate to boost productivity and positive wellbeing through diversity and inclusion.

Why is it important?

Actively thinking about gender inclusion will be an additional string to a business’s bow, boosting productivity, positive mental health and enriching employees’ understanding of their colleagues and therefore consumers. Feeling seen, included, and accepted is important to every single human being and should be protected in every workplace. Extending our knowledge, improving our attitudes, and correcting our behaviours will only have positive results for our personal growth, and for the growth of business.

How can we make businesses more gender inclusive?

Language

Being more gender inclusive is a practice that can start with changing our language. It’s usual to hear things like “hey guys”, or “how are you guys doing today?” but it would be better and more inclusive to say “hey everyone”, or “how is everyone today?”. Simple changes to our daily language would benefit those around us by actively practising inclusivity and avoid ‘manning’ the way we refer to people. Words carry power and we should always be mindful of how we talk to colleagues, clients, and customers.

When it comes to language and gender, it’s mostly a habit. We are used to referring to someone as ‘he/him’ or ‘she/her’- ‘he said this’, ‘I think that belongs to her’, but asking how someone wants to be called and referring to them as such just takes practise and active thinking. Pronouns are an important way of identifying someone and we should be aware of the pronouns that exist outside ‘he/him’ and ‘she/her’. Those can include:

  •         They/them/theirs
  •         Ze/hir/Hirs/Zirs
  •         Ve/Ver/Vis/Vers

These are some gender-neutral pronouns. Asking a colleague or a new client for their pronouns is a great way of practising gender inclusivity and demonstrates an active effort to recognise different identities. Establishing your own pronouns in email signatures or work profiles can also contribute to this and help colleagues practise being gender aware.

Training, training, training 

This applies to everyone, regardless of how clued up you consider yourself on the subject. Updating training programmes, providing colleagues with relevant resources, and creating open dialogue about gender in the workplace can help improve general understanding of gender and how to be inclusive. This doesn’t just mean using buzzwords or learning what’s offensive and what’s not – it’s about changing perceptions for better understanding. For example, at UNLIMITED all employees benefit by learning about something called ‘implicit bias’, which is addressed in our diversity training. This basically means stereotyping which is easy to do when representation of different genders in the media is scarce. Enriching your knowledge of gender diversity, updating resources for employees, and inviting experts to talk on the subject will contribute towards creating a progressive workplace culture.

These are all things we should be starting to learn in everyday interactions and setting a good example through your business will help encourage more human understanding.

Elaura Lacey, Account Assistant, Nelson Bostock UNLIMITED

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Scratching the Twitch itch

The cancellation of essentially everything fun during lockdown meant that we had to find new ways to entertain ourselves, or ramp up the amount of time we’ve spent doing things we already enjoy. Gaming has been a brilliant antidote to our newfound national boredom.

Gaming’s popularity reached new heights in 2020, raking in £4.2bn in revenue – up 14.5% year-on-year. And many of us decided to take our new gaming habits to a new level and start watching other people play over the internet. According to Stream Elements’ State of the Stream report, in January 2021 more than two billion hours were watched across Twitch’s thousands of streams, a whopping 117% increase on the January previous. Facebook’s own livestreaming arm, Facebook Gaming, saw similarly impressive results with more than 400 million hours watched in February 2021 alone.

The streaming boom of 2020 has created an even wider audience for consumer tech brands to tap into. Partnering with the most influential streamers and content creators is a no-brainer – with the most successful streamers pulling in thousands of viewers per stream (some of which last for hours), it’s a golden opportunity to have your latest product on display.

Those watching might want to kick off their own channels, and will need good kit to get started. And those who already stream will be looking for ways to upgrade their set-up with higher-quality cameras, microphones, headsets and more.

The opportunity is there for brands that make streaming kit, of course, but the potential for product endorsement goes further. There’s the chairs streamers sit on; the tables they perch at; the studio monitors each side of their screens; the lighting and accessories that adorn their gaming spaces. And there’s no reason a pair of hi-fi headphones couldn’t do great service on the streamer’s bonce, supplanting the usual gaming accessories brands.

With this uptick in live gaming expected to last beyond lockdown, the time is right to jump on the bandwagon. To help get started, we’ve compiled a list of the UK’s up-and-coming streaming talent, plus a couple of established names who could be an instant ticket to rewarding exposure. Check them out on the next page.

Streamers to watch

Hannah Rutherford

  • Platform: Twitch
  • Followers: 8k
  • Bio: Hannah (or Lomadia) is a variety streamer who prides herself on fostering a safe, inclusive space for her LGBTQIA+ viewers. Expect plenty of action and RPGs.

BiggusBennus

  • Platform: Twitch
  • Followers: 7k
  • Bio: Ben takes very much a community approach to his gaming. He regularly gets his community involved in streams playing games such as Minecraft and WWE.

Stephanie Ijoma (NNESAGA)

  • Platform: Twitch & YouTube
  • Followers: 2k (Twitch) & 4.5k (YouTube)
  • Bio: Stephanie is the founder of NNESAGA, the U.K’s upcoming gaming & entertainment platform dedicated to championing diversity and inclusion. She has worked with a number of big brands (Playstation, Microsoft, Gamespot and more) to help tackle the issue of diversity prevalent in the gaming and create opportunities for POC gamers.

BodDucknWeave

  • Platform: Twitch & YouTube
  • Followers: 2k (Twitch) & 1.63k (YouTube)
  • Bio: Bob is a full-time content creator, designer and marketer of 15 years. He often streams multiplayer and RPGs, as well as creating free overlays and Twitch tools to give away to his community.

Tommyinnit

  • Platform: Twitch & YouTube
  • Followers: 3m (Twitch) & 7.05m (YouTube)
  • Bio: Tommy is the U.K’s biggest Minecraft streamer, attracting hundreds of thousands of viewers to his streams at a time. He saw a meteoric rise to fame, and looks sure to be a worldwide name in no time.

Limmy

  • Platform: Twitch
  • Followers: 294k
  • Bio: Brian “Limmy” Limond is a Glaswegian comedian known for his outrageous viral videos and popular BBC Scotland programme. However, in recent years, Limmy has been building a huge following on Twitch, streaming a variety of comedic games.

Randolph

  • Platform: YouTube & Twitch
  • Followers: 7k (Twitch) & 510k (YouTube)
  • Bio: Randolph is a popular UK artist who has also branched out into Twitch and YouTube, streaming mainly Pokémon and battle royale games. As well as that, he streams his Pokémon card hunting journey as he continues his quest for rare “shineys”.

EbonixSims

  • Platform: Twitch & YouTube
  • Followers: 21k (Twitch) & 4.57k (YouTube)
  • Bio: Danille is a Twitch ambassador and full-time content creator on Twitch. She’s known for building unique mods to help black and POC Sims players recreate themselves in the game, as they typically struggle to find appropriate skin tones or hair textures in the base game.

Mongraal

  • Platform: Twitch
  • Followers: 4m
  • Bio: A vastly popular and charismatic professional Fortnite and Rocket League player, currently signed to the FaZe Clan eSports team.

BamyLeaf

  • Platform: Twitch
  • Followers: 3k
  • Bio: A variety streamer on Twitch who got into PC gaming after her Xbox 360 was taken during a burglary four years ago. Expect survival, horror and RPGs, alongside a welcoming community.

This article features in our second instalment of Recharged bought to you by Nelson Bostock and our sister agency, Fever. To download the full copy of our exclusive magazine all about the new abnormal) in consumer tech comms – click here.

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Sustainability Snapshot

Welcome to the latest edition of our Sustainability Snapshot newsletter, exploring developments from the world of technology that caught our attention over the last month.

A new Green Economy Index, created by the ScaleUp Institute, has mapped out the 282 fast-growing environmentally friendly companies in the UK. Collectively they employ 44,000 people and had a combined turnover in their latest year of trading of £9 billion. It’s important these kind of businesses get as much visibility as possible to attract new talent and funding, helping to power Britain’s green economy. 

Big tech companies also made major commitments to the environment, as Tesla announced it will no longer accept Bitcoin over climate concerns and Snap released a new climate strategy to help the business reach its goal of carbon neutrality.  

Check out more of what we’ve been reading and watching below…

UK invests in green technology 

The UK government has committed £166 million to developing green technology as part of its 10 Point Plan for a Green Industrial Revolution. The funding package will help to develop technologies in carbon capture, greenhouse gas removal and hydrogen, whilst also researching solutions to decarbonise the UK’s polluting sectors. 

Is tech enough though?

And yet despite making huge strides in green technology, anthropologist Pete Sutoris argues that “the climate crisis requires a new culture and politics, not just new tech”. In an opinion piece for The Guardian, he notes that in order for new technology to make a real impact on the climate crisis, we must first rebuild our relationship with the planet. 

Power to the people

But how can we make a change? Following the members of the UK’s first ever Citizens Assembly on climate change – a new government initiative that tasked 108 ordinary Brits with deciding what we should do to meet our climate change goals – the BBC explores the different ways that climate change is impacting our everyday lives. 

What role could AI play? 

“More and more businesses are turning to AI to become more sustainable, smarter and to better react to changing market conditions, as well as to ensure health, safety and social impact of our planet”, writes Forbes Contributor Mark Minevich, as he explores the ways AI is benefitting society, from combating cancer to eliminating food hunger. 

Tougher recycling rules 

The importance of recycling technology products has once again come into focus, as industry experts call for tougher rules on recycling following an EU funded report. They say that recycling should be mandatory when it comes to products that contain the rare metals that are vital for the production of low-carbon technology. 

Banking goes green 

Meanwhile, research from Censuswide has revealed that almost three quarters of all UK banks are now using digital technology to make their business operations greener. The report also highlighted the commercial benefits of implementing sustainable banking initiatives, with 40% of those surveyed reporting cost savings and increased customer retention. 

COP 26

Sir David Attenborough has stated that it will be ‘crucial’ for nations to come together at COP26 to find a solution to the ‘crippling’ climate breakdown, after being named as the summit’s ‘People’s Advocate’. Ahead of talks, Alok Sharma, President of COP26, has also called on nations to ban the use of coal describing it as ‘old technology’. 

And finally – Nicola Sturgeon has announced that Scotland will be ramping up its efforts to fast track a new electric bike courier scheme in time for the climate change conference. 

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Will Hart steps up to Group MD of UNLIMITED Communications

The news is out! With over a decade of experience in the business, the inimitable Will Hart has stepped up from his role as MD of Nelson Bostock to oversee the growth and direction of Nelson BostockFever and Health UNLIMITED.  

In 2020 and throughout COVID, Will led Nelson Bostock on a strategic business drive focused on the tech sector and saw its revenue increase by 29% – faster than any other Top 10 Tech PR agency in the UK.  

We caught up with Will, who said: “As a combined force, Nelson Bostock, Fever and Health UNLIMITED are working together to deliver an excitingly powerful mix of planning, creativity, expertise and campaign delivery. We now offer an unmatched blend of skills and deep experience within the technology, healthcare and consumer sectors.” 

“Nelson Bostock’s focus on tech has enabled us to support our clients through a period of rapid evolution due to COVID. PR & Comms have been elevated during the pandemic and have shifted to become the starting point for many integrated marketing models; the creative powerhouse and guardians of brand reputation.”  

Tim Hassett, CEO of UNLIMITED, echoed this sentiment: “The experience of UNLIMITED Communications positions our group brilliantly to support brands in the tech and healthcare sectors, and in the consumer space that will re-ignite as the world moves beyond COVID. Over his 12 years of service at UNLIMITED, Will has been an inspirational team leader and a grounded, strategic consultant to our clients, making him the natural choice for this role. The opportunity this year is to draw on the strength of specialisms within the teams and our Human Understanding Lab to deliver extraordinary, insight-led work for our clients.” 

UNLIMITED Communications will invest in delivering new services while maintaining an emphasis on core industry expertise. Teams are able to achieve a deeper, more ‘human’ understanding of audiences by uncovering behavioural-led insights via UNLIMITED’s Human Understanding Lab for data and insight. The Lab informs the creative thinking, guides engagement strategies and executes behaviour change. 

So watch this space for what comes next – exciting times ahead! 

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Sustainability Snapshot

Welcome to May’s edition of our Sustainability Snapshot blog, exploring some of the key green developments from the world of technology that caught our attention over the last month. 

First, to put April’s snapshot into context, we saw big strides from the world of politics, with President Biden telling the world that we are in a “decisive decade” for tackling climate change. The US has now pledged to cut carbon emissions by 50-52% whilst the UK set out new targets to cut carbon emissions by 78% by 2030. Meanwhile, in a historic ruling, Germany’s supreme constitutional court ruled that the government’s climate protection measures are insufficient to protect future generations.

April also saw the world celebrate Earth Day. This year’s theme focused on the need to “Restore Our Earth” and included 72-hours of digital action, focusing on the emerging green technologies that could help to restore the world’s ecosystems.

Check out more of what we’ve been reading and watching below…

Technology and collaboration – the key to success

Could technology help the US to achieve its goal to cut carbon emissions by 50-52%? Jennifer Granholm, the U.S. energy secretary, has certainly indicated so after stating that her department will be announcing new goals for “leaps in next generation technologies,” such as carbon capture, energy storage and industrial fuels.

As bitcoin mining increases, so do the environmental consequences 

Over the last few months, Bitcoin and other forms of cryptocurrency have surged in value. However, what many individuals don’t realise is the increased impact on our environment. For example, one single bitcoin transaction now uses the same amount of power that the average American household consumes in a month. Read more in The New Yorker

A supercomputer for change 

The Met Office is working with Microsoft to build a weather forecasting supercomputer in the UK to better understand climate change. The new supercomputer will run on 100% renewable energy and help the UK remain at the forefront of climate science. 

Sky-high in the cloud

To celebrate Earth Day, we worked with Google Cloud to show how cloud and datacentre providers are putting sustainability at the heart of their operations. All of Google’s datacentres now run on carbon-free energy, providing one of the cleanest cloud services in the industry. As a result of these efforts and those of other businesses in the industry, IDC predicts that cloud computing could prevent one billion metric tons of CO2 emissions by 2024.

How repairable are tech products?

Earlier this year, France launched its new Repairability Index, requiring companies to self-report the repairability of their products based on five key categories. The results are now in, and they’re not great. Apple was unable to give any of its iPhones or MacBooks a repair score higher than 7 out of 10 whilst Microsoft’s scores maxed out at 5 out of 10. 

Climate campaigns go virtual

From flooding the streets to flooding Twitter, The Guardian spoke to six young climate activists on how they’re taking their call for climate action online. The piece follows a powerful speech from 19-year-old Xiye Bastida, whose inspiring words on climate change at President Biden’s virtual Leaders Climate Summit gained almost a quarter of a million views on Twitter. 

COP26 

The jury’s still out on whether COP26 should take place this year, with several industry experts recommending delaying the conference. Former UN climate chief Yvo de Boer, who ran UN climate talks until 2010, says that a delay to talks would be preferable to “messing it up”. Greta Thunberg has also stated that she will not be attending the talks due to the ongoing coronavirus pandemic, adding “the best thing to do would be to get everyone vaccinated as soon as possible so that everyone could take part on the same terms.”

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Join our club

Clubhouse is the latest breakout social app, and in case you haven’t heard, it’s a little different: audio-only, real-time, and already drawing some of the biggest names in tech. Naturally, we’ve all been eyeing (and ear-ingit eagerly 

Here’s what you need to know…  

What is Clubhouse? 

The description on the App Store reads: “Clubhouse is a space for casual, drop-in audio conversations — with friends and other interesting people around the world. Go online anytime to chat with the people you follow, or hop in as a listener and hear what others are talking about.” 

Let’s pick that apart a bit. First up, Clubhouse is audio only – so you’re mostly on it to listen in to conversations others are having. Most have likened it to a blend of podcasts and speaker panels at a live event like MWC or IFA (or Comic Con if you prefer). The big difference to podcasts is that the conversations are all live, and once they’ve ended they aren’t recorded and kept (although that hasn’t stopped people making the odd sneaky recording and uploading it to YouTube).  

What’s Clubhouse used for? 

A whole host of things. If you have heard of it already it may well be because Elon Musk hosted a chat with Vlad Tenev, the CEO of financial services company Robinhood – which caught the media’s attention.   

But it’s not just big-deal CEOs debating cheeky Reddit users and their impacts on the stock market. Anyone on Clubhouse can start their own Room on the app and invite people to be part of the discussion, either as active speakers, or as listeners. Users have so far discussed TV shows and sports, joined sing-a-longs (watch out TikTok), run support groups, hosted game shows and much more besides. The guys behind Clubhouse also say there are daily talk shows, lectures and comedy spots (comedy does seem to be a recurring theme in these early days).  

Pretty much anything you can think to chat about can be chatted about on Clubhouse.  

How’s Clubhouse doing?   

Ups and downs. It was launched in March 2020 by Paul Davidson and Rohan Seth, two Silicon Valley entrepreneurs. The Elon effect, as well as a steady build-up of users, has seen it grow to two million registered users as of February 2021 – which came with a not atypical eye-watering valuation of $1 billion 

Some are already sceptical of its longevity. Installs dropped by 73% between February and March, according to SensorTower, which may be partially due to the allure of Twitter and Facebook’s Clubhouse rivals (more on both below). 

But on the other hand, its latest funding round in April valued Clubhouse at $4 billion – $3bn growth in three months – so perhaps the install figures don’t tell the full story. 

Who’s on Clubhouse? 

Among those two million users are a host of high-profile industry leaders and celebrities. As well as Elon you’ll find the likes of Oprah, Jared Leto and Zendaya – a list which has likely grown since time of writing.  

Can I get on Clubhouse? 

Yes and no. It’s still iOS only for now, so no dice for Android users – although the makers have said they’d “begin work on our Android app” back in January 2021. 

As mentioned, it’s invite-only – and everyone who signs up gets just two invitations to share. It’s a way of keeping growth and user acquisition steady, and quality of content high. The plan is to eventually “open up Clubhouse to the whole world” according to the creators – just not until it has established an engaged user base.  

But if you have an iPhone and generous friend with an invite, you’re already in.  

Say I get an invite. How does it work? 

It’s all very straightforward. You sign up and create a profile with the usual bits you’d expect – bio, pic, and a counter of followers / following.  

When you sign up, Clubhouse will ask you what you like and you can pick from a range of interests – tech, books, business, health, and so on. From there, the app will recommend Rooms it thinks you’ll be interested in. Or you can browse and search for them yourself in a calendar of scheduled talks from existing users. You can also share the upcoming talks on other social platforms, and hit a handy YouTube-style bell button to get notified when they start.   

Once a talk starts you can join the Room and you’ll be in the audience section (unless you started the Room – more on that below). From there you can listen in happily enough or, if you feel brave, you can ask a question by virtually raising a hand. If the speakers like your question (they can view and approve it first), they can move you to the speaker section of the room. Then you’re on – you get to ask the question through your phone’s mic. It does mean you could end up speaking to up to 5,000 people (each Room’s limit) – but, arguably, that’s still less pressure than asking a panel question at a live event.  

How do I start a Room?  

Easily enough. You can start a Room anytime you like and schedule a talk, and invite people to listen in or be fellow speakers. There are three types: 

  • Open: as you’d expect, anyone can join
  • Social: just for you and those who you follow 
  • Closed: for people you invite specifically to that room

That’s literally it. Once set up and started, you’re free to host your own talk on anything you’d like. When you’re done, the Room closes. And you’re done.  

So what’s the opportunity for brands? 

It’s early days yet. As it stands there’s no clear creator or influencer structure and presence on Clubhouse, though that will come as the platform becomes more open and accessible.  

The level of interest means brands and marketers should be keeping an eye on how Clubhouse evolves. The volume of hype, numbers of affluent and influential users and investments floating around the platform mean it’s one to watch.  

Right now, brands and thought-leaders could host their own talks on any topic of their choosing – a camera brand could host a masterclass on photography, or an entertainment brand could create its own post-show discussion room. And the way Clubhouse works means they can speak directly to their audience in an even more personal and engaging way than has been possible on social so far.  

Working with Stripe, Clubhouse has recently introduced new features specifically designed to let creators monetise their presence on the app – including tipping, tickets and subscriptions. These are the kinds of features you’ll find on Facebook, YouTube, and through the likes of Patreon – indicating that Clubhouse definitely sees a future in creator-led content.   

What’s the alternative? 

Naturally, Facebook and Twitter are keen to get in on the action, and are creating their own versions of Clubhouse for their users. Facebook has several audio features in the works, including Live Audio Rooms, which appears to have more or less the same functionality as Clubhouse, and Soundbites, where you can create and share audio clips (so TikTok with no video? We shall see).  

Meanwhile, Twitter’s Spaces is already gaining great traction, and is rapidly emerging as a favourite thanks to the scale of its user base and device-agnostic approach. Spotify has acquired Betty Labs, the business behind live sports audio app Locker Room, and LinkedIn has chucked its hat into the ring. So even if Clubhouse doesn’t hit the mainstream, the functionality is set to emerge on other platforms. 

In any case, there’s a movement afoot here. It’s a good time to start thinking about how your brand could contribute to a real-time, live audio chatroom, and join the club while it’s still the place to be. 

Look out for Recharged edition 2 coming soon to find out more about Clubhouse, as well as the opportunity for brands.

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SUSTAINABILITY SNAPSHOT

Welcome to our latest Sustainability Snapshot blog exploring some of the key stories from the world of sustainability that caught our attention over the last month.

Netflix recently launched its new documentary ‘Seaspiracy,’ exploring the devastating impact of the fishing industry on the planet and the challenges we face going forward in finding a sustainable solution.

Last month, the UK government came under scrutiny as Chancellor Rishi Sunak announced his Spring budget, whilst a report from Greener UK claimed that UK ministers have been watering down green pledges. This comes as the EU was praised for launching its new ‘Right to Repair Rules’, which will come into effect this summer.

In more positive news, the 2021 World Nature Photography Awards celebrated the planet in all its glory, with snaps from the islands of Hawaii to the plains of Tanzania.

Check out more of what we’ve been reading and watching below…

Spring budget fails to deliver

Whilst Chancellor Rishi Sunak made some commitments to the environment in his spring budget, many critics have argued that the measures did not go far enough to address the scale of the challenge of climate change. This comes only a month after Boris Johnson told the UN Security Council that climate change is as big a threat to world peace as war.

The EU makes progress

Despite the UK government coming under scrutiny, the EU recently made headway with its ‘Right to Repair’ laws. The new rules, which will come into effect this summer, will require all new devices to come with repair manuals and be made in such a way that they can be dismantled using conventional tools. Manufacturers will also have to ensure parts are available for up to a decade.

Net-zero not enough

Research has revealed that only one in five of the world’s 2,000 largest publicly listed companies has committed to a “net-zero” emissions target. It’s therefore no surprise that Sir James Bevan, chief executive of The Environment Agency, has warned that current goals won’t be enough to stop climate change. “We need to design and build our infrastructure, our cities and our economy so that they are resilient to the effects of the changing climate”, he said at a recent roundtable, as he called for a ‘”net-zero plus” approach.

The impact of fake news

Fake news on social media about climate change could be having a devastating impact on current efforts to halt climate change, according to a report published by the Royal Swedish Academy of Science. Author Owen Gaffney commented that false reports online have “created a toxic environment” which is “limiting our ability to make long-term decisions needed to save the planet”.

UK media continues to go green

Following a number of climate initiatives by Sky and ITV last month, several publications have now ramped up their environmental efforts. The Times has kick-started a new series that “will tell you everything you need to know about climate change” whilst the Financial Times has launched Climate Capital, a new hub that it hopes will be the “go-to place” for news on the environment.

IEMA calls for more diversity in the environmental sector 

Sarah Mukherjee, the CEO of IEMA which represents sustainability professionals, has warned of the environmental sector’s “shocking lack of diversity”. In 2017 a report identified that only 3% of staff working in the industry were from a BAME background and that individuals from minority backgrounds often faced workplace discrimination. As a result, the IEMA has launched a new Diverse Sustainability Initiative, which will require companies to commit to improving these inequalities.

Countdown to COP26

Over 170 environmental groups have written a collective open letter to the government calling for the removal of major global polluters from COP26. The letter follows a 2019 report that revealed that 20 firms are behind one-third of carbon emissions. The letter argues that having these companies involved in the event would “poison the debate” as it sets out five steps “to realise fossil-free and polluter-free UN climate talks”.

Meanwhile, the UK, Italy and Singapore joined forces last month for the Singapore COP26 Youth Climate Dialogue. Twenty youth participants, including individuals in tertiary education, young professionals and youth advocates, came together to discuss the priorities and goals of COP26 including the importance of engaging with young people in the fight against climate change.

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3 open finance stories that you need to know about

2021 is shaping up to be a memorable year for open banking. With three major announcements made in recent weeks, the industry is committed to nurturing a sophisticated infrastructure – which is a very far cry from the hype of its early days.

We highlighted in our recent Playbook that it is important to learn from the mistakes and triumphs of open banking, so that we can lay a better framework for its successor, open finance.

Below is a quick recap of each announcement, the learnings it brings forward as well as our view on why it is significant.

  1. The Kalifa Review of UK Fintech

WHEN: The report was published on 26 February.

WHAT: Among a wide-ranging report full of recommendations on how we can protect UK fintech, Ron Kalifa proposed a Coalition on Open Finance to, “create substantial opportunities for better advice and better financial outcomes.” The aim of the Coalition would be: “to understand the specific customer needs and opportunities by market and product segment and assess barriers to uptake and use.”

OUR VIEW: The Kalifa Review was a major moment for the industry. It was long-anticipated and it didn’t disappoint. Open banking was positioned as critical for UK fintech and most contributors agreed with taking steps towards making open finance a mandatory regime. However, some wanted “more concrete evidence of successes” first. This reaction, combined with the focus on an outcome-led approach and careful use of data, suggests that we still have a little way to go. Communicators should continue to tread carefully when communicating open finance.

  1. UK Finance, Open Banking Futures: Blueprint and Transition Plan

WHEN: The plan was published on 2 March.

WHAT: Banking industry trade body UK Finance built upon detailed proposals published in June, for the OBIE to transition to an industry open banking service company temporarily referred to as the “Future Entity”. Commissioned for the Competition & Markets Authority (CMA), phase two considers “a blueprint for Open Banking which embraces current and evolving service requirements” and “a transition plan that will enable the ecosystem to achieve this blueprint without disruption or risk to the Open Banking market.”

OUR VIEW: The UK has a world-leading open banking infrastructure, thanks to the regulator’s approach to creating a robust and standardised system. Now that the OBIE has served its purpose, it is great to see open banking being handed over to the industry, particularly as we gear up to extend open banking into open finance. The report rightly acknowledges that when it comes to this extension, “customers do not see the relevance of the PSD2 boundary to their financial lives.” Prioritising – and communicating – the impact for the end-user will be key for its continued development.

  1. The future oversight of the CMA’s open banking remedies: OPEN CONSULTATION

WHEN: The open consultation was published on 5 March.

WHAT: Following UK Finance’s proposals, the CMA launched an open consultation about the arrangements needed for the effective oversight and governance for open banking, as well as what the Future Entity should look like. It seeks to ensure the framework is “independently-led and accountable; adequately resourced to perform the functions required; dedicated to serving the interests of consumers and SMEs; sustainable and adaptable to future needs of the ecosystem”. The consultation’s proposals are due to be implemented by the end of 2021.

OUR VIEW: The CMA’s overview of open banking adoption so far is impressive. Banks have exceeded their “narrow legal obligations” while “hundreds of open banking apps are now available to help consumers and small businesses save time and money.” However, the consultation rightly highlights that banks may have an incentive to slow down open banking’s development due to commercial interests. Opening up this consultation to industry stakeholders is critical for ensuring that open banking continues to develop and grow. Communicating this framework – and learning from these challenges – will be key, particularly as we take more steps towards open finance implementation.

Sofia Romano, Senior Account Manager, Nelson Bostock UNLIMITED