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A day with IntoUniversity

Last week, in collaboration with IntoUniversity, Nelson Bostock Unlimited (NBU) and Fever welcomed 13 students aged 16 -18 to our office to talk about PR careers. IntoUniversity is a charity which supports students from disadvantaged and underrepresented backgrounds in achieving their educational ambitions. For most of these students, they will be the first in their families to attend university. 

We aimed to open their minds to new possibilities when looking into future careers. We also want to encourage diversity and inclusion in the PR industry. While many of the students honestly expressed that they had no idea what PR was, they soon found that they understood the skills required. During this thought-provoking debate session, they quickly showed their intuitive knowledge of what makes a good news story. But also identified what may cause a problem for a brand’s reputation.

Sam Roberts, EMEA Communications lead for the music brand, Fender, a Fever client, joined us too. He talked us through his journey into the Music and Entertainment industry. He provided a great example of how a passion can help you find a career working with what you love.

The second half of the day allowed the students to think creatively about their potential campaigns. They could consider what they would do if they worked at a PR agency. With support from both NBU and Fever staff, we grouped the students into teams to compete against one another and demonstrate what they had learnt throughout the day. It brought some competitive streaks. We were completely blown away by the ideas and strategies they came up with. 

Working with these young people reminded us of the importance of diversity and inclusion in making successful agencies.

We want to give a special thanks to everyone who helped make the day possible at NBU/Fever. It was thrilling to run this successful and exciting workshop. Hopefully, it will inspire a new generation of talented PR professionals. This is just one of the many initiatives we are undertaking as part of the Unlimited Group’s commitment to a more diverse workplace.

 Brenda, Jahanara & Emine 

 

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NSFW (Not Safe For Women): How bad data encodes sexism

Let’s begin with a riddle. A car crash hurts a father and son. At the hospital, the father dies but the boy goes to the operating room. On arrival there the surgeon says “I can’t operate on this boy, because he’s my son.” How is this possible? Because the surgeon is his mother.

Now if you didn’t get this, you’re not alone. If I ask you to picture a coder, a doctor or a mathematics professor, you’re probably thinking of a man. Almost 80% of people automatically do the same, even with seemingly non-gendered terms such as ‘person’.

This is no coincidence; it is by design. Design led by significant gaps in sex-disaggregated data. What Caroline Criado Perez has termed the ‘gender data gap’ in her inspiring book: Invisible Women: Exposing Data Bias in a World Designed for Men.

So what has led to this gender data gap, and is there anything we can do about it?

Women: the anomaly

As far back as 340 BC, the Greek philosopher Aristotle characterised a female as a ‘mutilated male’. Our understanding of the differences between women and men has been based on these ancient stereotypes. But surely these days, with the establishment of rigorous, objective research, we can rely on solid data from scientific research?

Unfortunately, even today, these are open to bias. Men are the norm, with no consideration for women, from medical textbooks to drug trials. Anything falling outside (including half the population) is ‘atypical’.

In medical studies, researchers often remark that it’s too complex to include women (due to their pesky propensity to menstruate), or they’ll include women if there is enough interesting data collected from men[1]. This inherent bias in research creates a vicious cycle. Women aren’t studied. We don’t have sufficient data on distinct female needs.

The trouble is, the way female bodies work is often very different from men. Ignoring this can have dangerous consequences.

Take, for example, heart attacks. The symptoms of a heart attack are chest pain and pain in the left arm, right?

If you’re a man, yes. But only one in eight women will experience these characteristics. A recent study has found that the predominant female symptoms are nausea, dizziness, fatigue and breathlessness[2].

A dangerous trend

Because there has been such little research on these ‘atypical’ symptoms until now, misdiagnosis occurs 50% of the time and can foster dangerous delays. The median diagnosis time for women is 54 hours and 16 for men. The survival chance for a woman is significantly lower.

Female viagra launched in 2015, just 17 years after the male version. It quickly became apparent that the drug reacted very differently when combined with alcohol. The manufacturers ran tests, in which they trialled 23 men and two women. For female Viagra. This is not an isolated incident. In the 1960s pregnant women took Thalidomide to combat morning sickness. Whilst proved safe for men, it had catastrophic effects on foetal development. This was something manufacturers knew as early as 1959, yet it wasn’t taken off the market until 1962[3].

A lack of research on women’s specific needs, and broad reluctance to use existing data, means women are routinely misunderstood, misdiagnosed and mistreated. This doesn’t just happen in medicine.

Baby, you cant drive my car

As car manufacturers began to pay attention to safety, they introduced the crash test dummy (CTD) in the 1930s. ‘Sam’ the anthropomorphic model was – you guessed it – male. Following years of lobbying, a ‘female’ CTD was finally created. This was done by scaling down the male model and putting it in the passenger seat. This means we still don’t have any data about safety for women in cars. However, we do have some data for a scaled-down male who’s called shotgun.

Every automotive design decision since the 1940s has been made based on what is safest for men. From seatbelts which don’t accommodate breasts or pregnant bellies, to headrests which don’t sufficiently protect. Car design does not keep women safe. As a result, women are 47% more likely to be seriously injured in an accident[4], and three times more likely to suffer from whiplash. Instead of adapting tests (and products) to women’s bodies, some manufacturers have even suggested that it’s women who need to change – because they “sit out of position”[5].

Change is possible if companies acknowledge the issue is with the data that leads design. Not with women. Volvo is leading the way by gathering data around women in vehicles. This is changing the way they design their cars[6]. This has helped to a reduced chance of women contracting whiplash to the same level as men. But other industries are slow to catch up.

Alexa, can you hear me?

Sadly, this trend continues into the digital world. If you’ve had issues with voice recognition technologies misunderstanding you, you’re probably a woman. A YouGov study found that speech-recognition software is 70% more likely to recognise male speech than female speech[7]. This is because the software that teaches technologies, such as Siri and Alexa, to understand voices uses sex-biased data. The majority (69%) of its learning material comes from male speech recordings.

Once again, women are to blame for this problem. Tom Schalk, of voice technology company ATX Group, says there would not be an issue if women were ‘willing’ to undergo ‘lengthy training’ in how to speak better[8].

The development of AI programmes uses publicly available data. Yet existing biases are shaping that data. In the top ten image search results for doctors, only 30% feature a woman. Most (90%) of the top images for coders are men. None of the first ten images for mathematicians or professors pictured were women.

Yet 45% of the UK’s doctors, 37% US mathematicians and 33% of UK professors are women. Moreover, coding started as a female profession. So where are these women in the image searches?

Unfortunately, artificial intelligence is only as strong as its training data. Therefore, it could be biased. This has serious real-world implications. Algorithms are increasingly taking decisions over humans. Especially in areas such as recruitment.

In one case, an algorithm written to sort job applicants for a coding position found that successful candidates (and existing employees) often visited a particular website. This site is filled with overwhelmingly male-oriented content. It’s not a very welcoming place for women. Subsequently, most female applicants weren’t considered for the role. A similar situation took place with Amazon’s recruitment tool in 2018. The AI taught itself that male candidates were preferable, marking down resumes which included the word ‘women’s’ or if the candidate went to all-female colleges[9].

Correcting the biases

These biases are common. Apple co-founder Steve Wozniak recently hit out against Apple Card for treating his wife differently to him. ‘We have no separate bank or credit card, or any separate assets’. So why offer him over 10 times the credit limit of his wife? Or why does Google Translate interpret gender-neutral Turkish pronouns such as ‘o bir muhendis’ to he is an engineer, while ‘o bir hemsire’ translates to she is a nurse? It all comes back to dodgy data, which either encodes gender bias or excludes women altogether.

Unless the gender-data gap is closed, the world around us carries on being designed for men. It will become an increasingly unsafe and unfair place for women. Luckily, the solution is simple. Simply research women fairly, sex-disaggregate the data and base your decisions on considering men and women equally. Women are not the niche. They are the norm. Consider the 50%.  

Laura Wynn-Owen

References

[1] The Guardian: The female problem
[2] The Independent: Heart attack gender gap: causing needless deaths of women, charity warns
[3] Science museum: Thalidomide
[4] Citylab: A clue to the Reason for Women’s Pervasive
[5] Kilden: Cars are still designed for men
[6] Volvo Cars: The future of driving
[7]  The Telegraph: ‘Sexist’ smart speakers designed by men…
[8] Techland.time: It’s not you, it’s it” Voice recognition doesn’t recognise women
[9] Reuters: Amazon scraps secret AI recruitment tool that showed bias against women
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Artificial Intelligence: Brand is King

Artificial Intelligence (AI) is everywhere. While true human-like intelligence is distant, machine learning and intelligent systems are in use right now.

Last month we hosted an event in our Soho office around AI and its relation to brand. We also discussed AI’s place in our everyday lives. We wanted to dig into how ‘our invisible partner’ has integrated into the world of comms, marketing and PR. But we also wanted to answer some of the broader questions about how the technology impacts society as a whole.

Here are some of our top takeaways from the discussion:

1. First, assess what is not AI

Sonoo Singh, Associate Editor at The Drum, opened up the panel by pointing out that one of the main flaws in the discussion around AI is the tendency to use it as a catch-all, a blanket term. There is a clear distinction between true artificial intelligence, machine learning and simpler algorithms. There is a responsibility for the media, alongside the wider PR industry, to set the record straight on where that line lies.

2. AI can help you differentiate yourself and build proximity with your customers

Tricia Miller, Senior Director, EMEA Marketing at customer engagement platform Twilio went on to discuss how AI can be used as a point of differentiation between brands. AI, she said, can be the difference between good and poor customer service. It can vastly reduce time-to-action and customer query time. These can make all the difference. The key, though, is deploying it in the right way, via the right channel.

3. AI can help you make better decisions, faster

Tom Salvat, CEO at content strategy platform Concured chimed in on how he feels that the crux of AI from a brand standpoint is helping you to make better decisions, faster. AI can help crunch the data at a vastly accelerated rate when compared to a human. However, ultimately, it comes down to a human to make the critical decisions.

4. Personalisation creates the illusion of seamlessness. However, as humans, we thrive off friction

To close off the session, Sonoo mentioned that while personalisation continues to improve as AI gets smarter, seamlessness isn’t necessarily the ultimate goal for human interactions.

“The problem with personalisation is that it creates the illusion of seamlessness… when as humans we thrive off friction.”

“Serendipity should continue to play a part in our lives.”

While there’s still much-unrealised potential for AI, its use is continually maturing. It’s going to be important for brands to stay ahead of the curve in how this is playing out in our lives. This will help them to maximise engagement. Find out more in our AI report – and tweet us @NelsonBostock if you have any thoughts.

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NBU talent day: helping discover our new Winning Minds

After graduating from The University of Manchester with a degree in marketing, I was keen to pursue a career in the world of PR.

While trawling through jobs on LinkedIn I stumbled across an ad for Nelson Bostock Unlimited’s talent day. NBU was already familiar to me. One of my old colleagues put me in touch with Victoria, an existing member of staff, for advice on good agencies to apply to. Victoria told me how much she enjoyed working at the company. So once it popped up on LinkedIn, I quickly sent off my application!

Having completed a placement year while at Uni I had already attended two assessment centres. They both involved several rounds of interviews and multiple tasks on the day. That’s all very nerve-wracking when you’re trying to land your first job! But the NBU team quickly set my mind at ease. They told me that the talent day isn’t like a graduate-only assessment centre. It’s more of an opportunity for bright and motivated individuals to come and learn more about the company.

The other candidates I spoke to on the day all had different backgrounds and levels of experience. Some had been to university, while others hadn’t. However, the focus was on our enthusiasm and potential. The day had a very relaxed feel. Members of staff gave intros about life at NBU, what PR is and the different day-to-day tasks that life as an Account Assistant involves. For example, reading the daily papers and identifying relevant tech news stories.

We took part in a group task. We split into teams of 3-4 and came up with a PR campaign around EE’s launch of 5G and how this would play out in the media. This enabled us to think creatively and share ideas. Then we presented these ideas to a panel of judges.

The last part of the talent day involved a 20-minute ‘speed interview’, where we moved between different NBU staff members and answered their questions for two minutes. This felt less like an interview and more like a chat. A great opportunity to showcase your personality and what else you could bring to the business. You could also gauge what the people you’d be working with are like.

All the people I spoke to on the talent day were incredibly friendly and made me feel so comfortable. At the end of the day, I know that these are my kind of people. NBU is exactly the kind of place I want to work (having previously been at a much larger corporate firm). I have now been at Nelson Bostock Unlimited for three months and am loving it. In this short time, I’ve learnt so much and I’ve really got stuck in with my three accounts. I’ve also supported on several new businesses opportunities. My first new business pitch took place this week and we won!

I would encourage anyone thinking about applying to Nelson Bostock Unlimited to do so – regardless of their experience. You don’t need specific experience, or a degree in English Literature, just motivation and enthusiasm to learn about the world of PR!

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The power of user-testing in digital design

Working as a digital designer within the NBU Studio team, my specialism is creating engaging user experiences (UX) and user interface designs (UI) across various channels. Within the fast-paced tech industry, it’s important to stay on top of any digital trends. It’s also crucial to keep up with industry-standard tool-kits. Accordingly, when I heard the School of UX was hosting its annual ‘The UX Conference’ I jumped at the opportunity.

This year’s theme was collaboration between all types of designers. The first day featured talks around this subject, but the second was a choice of various digital workshops, such as AB testing, content design and crafting sustainable design language systems.

I signed up for the AB testing workshop to develop in-depth knowledge of user testing. The two instructors Sim and Nicolas from OpenTable – which is a global online reservation service – were absolutely fantastic tackling this subject, which was quite a lot of information to take in.

What is AB testing?

AB testing differs to standard user testing as a method of comparing primarily two versions of a very specific part of a web page or app against each other to determine which one performs better.1

The control is the existing design and the variant is the second option. There are multiple platforms such as Google Analytics, or usertesting.com to do AB testing. However, a majority of larger companies use in-house AB testing software programmes. The results from this kind of testing is based on metrics, or something called quantitative data in the digital world.

Standard user testing refers to a technique used in the design process to evaluate a product, feature or prototype with real users.2 Generally, testing is done in person with a group of up to 10 people. The tests use a prototype of the design on a mobile, iPad or desktop. You can test multiple aspects of the design this way. The results of this testing are called qualitative data.

If possible, it’s best to have both sets of data from quantitative and qualitative feedback to make the best-informed decision on what design has the most positive results.

You may ask yourself, why is user-testing important? Well doing usability testing the right way, at right time, with the right set of people reduces the risk of building the wrong product; thereby saving time, money and other precious resources.3

“Actual humans will expose problems you’ve failed to identify during your design and development process. Even the best teams can’t predict every possible pitfall.” 4

The process of AB testing

During the workshop, we were split into teams and given handouts with examples of AB testing questions. We were also given ‘mock’ AB results and asked to determine if the variant or control was more successful.

Before starting any AB test, you need to figure out what your test objective is, and from this you derive a ‘hypothesis’. Ask yourself why you are doing this and what are you hoping to achieve from this test. A good place to start is with this formula:

“By changing x, we’ll see x, which will influence z.” This is an example in action: “By Changing the checkout button from grey to red, we should see an increase in conversion because it will be more visible to users.

After you’ve established the above, the below are best practices to follow for accurate testing results:

  • Make sure that the test duration is at least two weeks
  • If you are testing more than two variants to the control, extend the testing time by one more week
  • Run the test during a period that isn’t affected by unusual traffic
  • Be mindful with more traffic, there is a higher chance of random error
  • If you are unsure, you can always re-run the test
Evaluating the results from AB testing

So, how do you know if the control or variant has worked out best? This can be quite a complex process depending on how many variants you’ve tested.

Generally, a good indicator is a good balance of higher percentage of click-through rates, and a higher change percentage. You’ll also want to look out for a higher percentage of significance. This reflects your risk tolerance and confidence level. Once you determine your winner, this percentage, for example, 95% means you can be confident that the results are real and not down to human error. Below is an example of a positive significance:

The variant would be a better choice to go with here.

The power of user-testing and AB testing can never be denied. It should always be included throughout the digital process. Never treat AB testing as an afterthought. I hope some of the thinking in this blog article can be applied to daily aspects of your job role, not only across digital design. For more information on the School of UX click here.

To see an example of AB testing for OpenTable’s restaurant rating layouts click here

By: Stephanie Howard

 

1 https://www.optimizely.com/optimization-glossary/ab-testing/

2 https://www.everyinteraction.com/definition/user-testing/

3 https://www.everyinteraction.com/definition/user-testing/

4 https://www.everyinteraction.com/definition/user-testing/

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Isolation series part 1: staying mentally well

We’ve all seen social media posts preaching that self isolation is an opportunity to get fit or learn a new skill. While this is entirely possible, it’s also true that isolation is hard and can negatively impact our mental health. This can leave us lacking motivation both personally and professionally. It’s OK to not be OK, especially during this challenging time. Here are some top tips to help you focus on staying healthy while in isolation.

Keeping a routine

Maintaining a routine can nurture better concentration and improved organisation. It also promotes feelings of control and accomplishment, helping to lower stress levels and anxiety. When working from home, establish a routine that sets boundaries between these two areas. For example, designate a room as your office and try to replicate your ordinary routine by showering, getting dressed and ‘commuting’ to the office. Whichever method you prefer, structure is important for your mental health. There might be the odd day that you need to work from bed to get through it. That’s OK too. Just accept that we’re all human – we aren’t perfect.

Stay motivated

It’s one thing to have your routine mastered, but what happens when you’re lacking motivation? This is a big challenge with no single solution. A good starting point is ensuring that your workspace is free of distractions. Another is writing a to-do list and, each day, assigning yourself an achievable number of priority tasks. Add in some rewards for completion if needed, such as a snack or a walk around the garden. Achieving those goals and their rewards can really help keep you motivated. Boosting motivation is all about trial and error, so keep adjusting your day to find what works for you.

Keep active physically and socially

Not everyone will use this time to get fit, but it’s still important for our mental wellbeing to incorporate some physical activity into each day. You don’t have to run or lift weights, but you can take an hour out to go for a walk. There is also a plethora of free exercise content on YouTube – from light stretching all the way to aerobics. A little bit of activity each day can really help to lower tensions and relieve stress. If there are days where physical activity seems too much – have a rest and work on your social fitness. Start a video chat with family and friends or attend a virtual games night. The rise of new apps and technologies means social distancing shouldn’t have to cause loneliness.

Embrace self care

If nothing else, being in isolation means being able to binge-watch films and TV shows, as well as play computer games. It’s crucial to maintain a healthy balance between being active and relaxing, keeping in mind that hobbies don’t always have to be about learning a new skill or result in tangible output. Do whatever you need to do in order to feel more relaxed and less stressed.

The main thing to remember is that this crisis is very stressful and worrying. But by focusing on staying physically and mentally healthy – we’ll all get through this together.

Check out Mind for more ideas

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50 years of Earth Day

Yesterday was Earth Day, a global initiative founded in 1970 as a day of education about environmental issues. This year marks its 50th anniversary but it isn’t just a special year in that sense. In the face of the coronavirus pandemic, Earth Day 2020 is an eye-opener for us all. It offers a glimpse of a greener alternative reality. 

From less air pollution to more sightings of wildlife, lockdown across the world is having a significant environmental impact. To celebrate Earth Day, here are a few trends we’ve seen over the last few months. There are also some tips on how you can help the environment from your front room. 

Cleaner air and water

First China, which saw its greenhouse gas emissions fall 25 per cent, then Italy, now the UK. Countries all around the globe are recording lower carbon emissions due to the lack of human movement. In fact, experts say that there may be the largest drop in global emissions seen in over 70 years.

As the smog clears, people in certain areas of India are seeing the Himalayas for the first time in 30 years. The famous, and usually highly-trafficked, Venice canals have been visibly clearer during the pandemic, with fish and even crabs and jellyfish spotted in the water.

More wildlife 

Empty streets and quieter roads have liberated wildlife. Wild boar roam the streets of Barcelona and Welsh goats, normally grazing in the mountains, have been roaming around towns.  Moreover, in Canada, killer whales are swimming off Vancouver’s fjord shoreline for the first time in years. 

Given that the pandemic originated from a wildlife market in China, the outbreak could also have an impact on wild animal hunting and trafficking. There are growing calls for countries to ban these types of markets to avoid future pandemics. 

Life after lockdown

For experts, this period has shone a light on a world without fossil fuels. There is hope that we’ll emerge from this pandemic healthier, cleaner and more conscious of our environmental impact. Environmental activists, including Greta Thunberg, have called for governments around the world to tackle both coronavirus and climate change together

We’re already seeing countries and their citizens learning from this period. They’re implementing new initiatives off the back of the pandemic. This week, Milan announced ambitious plans to turn some roads into cycling and walking lanes. This is a bid to keep car use low following the Covid-19 outbreak, which has seen traffic congestion has dropped by up to 75%.

However, these radical changes to our daily life aren’t going to be permanent. History, in the form of World War 2, has told us that there’s often a significant rebound in pollution as countries try to boost their economies after a crisis. We’re already seeing this as China slowly loosens its lockdown restrictions. Its coal consumption is already returning to normal. 

What’s more, these lower emissions are still less than is required over the next ten years to avoid the damage of climate change. Many are also saying that this period shouldn’t be seen as an environmental “silver lining”. This is because a sustainable reduction in pollution mus have a less detrimental effect on society. 

But there is hope that, as we return to some kind of normality, policymakers, governments and citizens alike will learn from this time. They will come up with new ways to combat climate change. Only time will tell. 

If you’re feeling inspired, here are just a few ways how you can help the environment during Covid-19 and beyond:

  • Why not turn your garden or balcony into a safe haven for animals and insects by planting flowers and trees?
  • Spend more time on meal planning. This helps reduce over-buying and makes use of leftovers
  • While at home, have a spring clean. However, instead of throwing items and clothes away, reuse, recycle or give them to a friend (obviously after lockdown!)
  • Think of ways that you can continue to reduce your carbon footprint after the pandemic. Why not invest in a bike so you can cycle to work?
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Isolation series part two: Being kind to yourself

As we discussed in part one of this series, maintaining positive mental health can be very challenging in isolation. A huge part of staying well is satisfying our needs and being kind to ourselves. That could mean temporarily suspending goals such as exercise plans. Don’t see this as a failure, but more as a positive action to ensure adequate rest and recuperation.

Relaxation and reflection

One of the key elements in feeling better about ourselves is putting time aside to relax. This could be taking a bath by candlelight, reading a book or playing video games. Whatever you like to do to switch off from the stresses of life. Relaxation is crucial for recharging and reducing negative thoughts; which are all too common in isolation. 

If you struggle to let go of these thoughts, then daily reflection exercises can help. Write a list of positive things, even the smallest achievements, that happened during the day. Alongside that list, write one of the things that didn’t go so well. For this list consider what you could have done better. If it was something outside of your control, cross it off and move on. Exercises like this help rewire our brains to feel good about achievements and to move on from setbacks. When it comes to negative thoughts, an important rule is don’t entertain something that you wouldn’t say to a friend.

Embracing mindfulness

Feeling hopeless, worried, stressed and unmotivated can all contribute to negative thoughts and a tendency to be unkind for ourselves. Being isolated at home can exacerbate negative thinking because we are trapped with our thoughts. 

In this situation, practising mindfulness can be very beneficial. Mindfulness is a meditation technique that teaches us to be present and engaged with whatever we are doing presently, being free from distraction or judgement, and aware of our thoughts and feelings, without letting them control us. This moment to moment awareness is achieved via meditation, which enables us to develop the skill of mindfulness and apply it to life. 

By teaching the mind to be present, we learn to live in a more mindful way; to live in the now, take a breath and not to let negative thoughts and feelings rule us. This is a very useful way to deal with challenging circumstances, manage stress and harness positive thinking. 

Improving sleep

We should all use this time to improve our sleep pattern, which can support being kinder to ourselves both physically and mentally. However, these challenging times mean that bad habits can emerge. It takes time and work to establish a better sleeping pattern. 

The key to improving sleep is to establish the causes of sleep disruption. Is it routine? Do you go to bed too late? Do you watch TV or use your phone before sleeping? Or could it be psychological? Do you go to bed with thoughts racing, feeling stressed? Are you unable to switch off from work? If it’s looking at your laptop or phone, then take steps to ban this activity and hour before sleep. Feeling stressed and unable to switch off. Then think about employing reflection and mindfulness. If the problem continues, consider talking to a therapist.

Improving your sleep pattern is a big part of being kinder to yourself, which is something we all need to get much better at. During this worrying pandemic, the priority must be to stay healthy and other things can take a backseat. Be kind to yourself and we’ll get through this together.

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Pivoting in Crisis: Workplace behaviour change

On Friday 7th April we hosted our first Pivoting in a Pandemic webinar. A panel comprising Nick Chiarelli (Head of Trends,Unlimited Group), Shane ODonoghue (Director,Nelson Bostock Unlimited), Henry Davies (Founder,106 Comms) and Paul Osgood (Global Head of Internal Communications,Clifford Chance) discussed how the workplace is changing in the light of the Covid-19 outbreak. 

How is Coronavirus changing the workplace? 

While Covid-19 didn’t create remote working, it has accelerated its adoption, even if only temporarily. Organisations have been forced to work, act and think differently and the new rules of the road are being created “as we go”. 

For many, the priority was around ensuring the seamless continuation of functionality but as we’ve moved into weeks 3 & 4 of the new landscape, the emphasis has started to shift to the broader human and societal perspective. 

Redefining WFH as Welfare for Humans 

It’s vital to recognise that ‘Working from home’ will require employers to show a heightened “Welfare For Humans”. 

 For our communications during this pandemic, we have chosen to focus on three key principles. 1 The wellbeing of our people is paramount 2. We have a responsibility to act in ways that do not contribute to the spread of the virus 3. We should continue to deliver high levels of service to our clients. And our priorities are absolutely in that order. Everyone is aware of this. Therefore, they are operating on these principles to take the organisation forwards in a way that is caring and professional.

Paul Osgood 

Remote working is a change in mindset that is not merely about the location in which we work. One of the major changes underway is a review of the culture of presenteeism. A persistent factor in our working lives. Right now, relatively early on in the Covid-enforced rise of remote working, we are hearing and seeing lots of anecdotes of micro-management of WFH, almost like the remote version of presenteeism, with the inference that employers don’t trust workers to get on with it. Not everyone is acting this way. However, Vodafone’s CEO was cited as saying that they “need to manage by output and not by proxy”. This is surely a sign of changes to come. 

We are all getting information from multiple sources. Whether that’s a twitter feed of a virologist fighting the pandemic in a hospital, family WhatsApp groups or government press conferences. Accordingly, we need to ask where our communications fit in and if they add value to target stakeholders. People who could be suffering anxiety caused by message overload.Organisations must also ensure the visibility of their leaders, to both employees and externally.  Hence the reason political approval ratings change in a crisis. It is because people want visible leaders. 

I think the availability of leaders is really important to people feeling reassured. The fear is not just of the virus, its also around where is this organisation going? from a business and economic perspective. Having intentions, even if you dont have all the answers about what will happen, is important. 

Henry Davies 

The competitive advantage is about being an organisation that works ‘for people’.  The challenge is to accommodate people’s different circumstances and be prepared to keep doing this. The business must flex as it goes, identifying issues as they arise and finding solutions that work. For example, there’s the issue of holidays: how do you encourage people to take something akin to a holiday at a time when they can’t go anywhere? It was also discussed whether it might be in an organisation’s interests to legitimise certain counter-intuitive WFH activities. For example, giving people time to work on their own networks to strengthen their mood. 

Re-evaluating the workforce 

The lockdown has implications for working styles, but Covid-19 has also triggered a reassessment of the workforce.  We’ve all become used to the idea of “key workers” and Twitter was awash with tweets on this: traders, bankers, and such may not be our key workers at this time, no matter how much they drive economic growth. Consequently, it is possible that this crisis may introduce changes in how we interact with each other. For example: 

  • A new respect for public services (health, teaching) and logistics (deliveries, IT infrastructure, etc)? 
  • New protocols for  personal interaction and hygiene institutionalised into the workplace? 
  • The emphasis on kindness that we are seeing across society right now playing out in the workplace and across corporations generally. Businesses need to display true human kindness, which can be as simple as having your boss saying, it’s ok we have your back. Coming out of this, organisations will be pressured to allow their employees to give more of their time to helping society. 
Black Swan events: Crisis as a driver of accelerated change 

COVID-19 represents an unprecedented challenge to global governments, health services, corporations and individuals alike. Many have likened the current situation to one of Nassim Taleb’s Black Swan events, something that couldn’t have been foreseen but the truth is that some businesses either had contemplated the possibility of such disruption or were set up in a way that allowed for more fleetness of foot in responding to change. 

Anecdotally, there have been some great demonstrations of such agility. We’ve seen 16,000 call centre staff now working from home for one business, Unilever sending laptops and dongles to all staff quickly. But, of course, we’ve also seen some issues like a bank that has to share staff access to systems because they don’t have the capacity for everyone to be on at once. The denial of technology requirements has come home to roost a bit in some organisations. 

The Economist recently described it as a grey rhino, rather than black swan. It’s two tonnes and if you don’t move it’ll gore you! Pandemics happen regularly, with varying severity. We’ve been warned about them and the WEF pandemics on its top 10 risks this year. On the financial side, loose monetary policy has been blowing up a giant stock market bubble. It hasn’t supported the real economy, so anyone saying they couldn’t have predicted this has their head in the sand. We’re also ignoring the obvious danger of climate change and economic inequality. We must be a lot more mindful of grey rhinos. As opposed to looking behind us and saying oh that was a Black Swan, no one can see them coming. We need to hold ourselves, business leaders and politicians accountable for the big things in front of them and what they are doing about them.”

Shane ODonoghue 

What is certainly clear is that those organisations that didn’t have a degree of flexibility built into their systems and people are struggling now. They will have to catch up quickly, so they aren’t left behind. Yet trying to catch up while in lockdown is difficult, if not impossible. As soon as we come out of lockdown we can surely expect a wave of catch up business activity as those organisations who struggled to adapt to Covid-19 seek to futureproof themselves against any recurrences. 

Temporary versus permanent change 

Some people have claimed that “the world will never be the same again” after Covid-19. However, others have taken the view that this is temporary. They feel fundamental consumer needs don’t change that much. Within a year or two it’ll be business as usual. 

It might be naïve to expect a new reality. But it is reasonable to imagine a post-pandemic working world that has permanently changed in some respects. Here are just a few of the changes our panel feel will “stick”: 

  • The timeframes within which we now expect things to happen will contract even further – if we could deliver under pressure during the pandemic, why not afterwards? Leaders and their teams will be under pressure to continue to deliver. 
  • Trust between employers and employees will be strengthened, as employees will be in a more powerful position to ask for things that they’re experiencing now. This will put the onus on organisations to be more agile. Subsequently, they must support ways of working that enable both wellbeing and productivity. 
  • Leaders must show theyre in it too. Showing real empathy and being transparent, accessible and communicative will be one of the key differentiators of strong leadership. 

 “Im of the school that says this has completely changed the game when it comes to WFH and how it could change peoples lives.

Paul Osgood 

What next? 

Technology has been and continues to be, crucial to adapting to the business impact of  Covid-19. Explore our second webinar herelooking at the role of tech in connecting individuals with each other and with businesses.  

This article was written by Nick Chiarelli, Head of Trends at Unlimited Group, and originally appeared on the Unlimited Group news page. 

Related articles:
Pivoting in Crisis: The role of technology
Pivoting in Crisis: Brand Reputation

 

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The Self-Driving Shakeout: autonomous vehicles after Covid-19

The Covid-19 pandemic has had catastrophic consequences for many industries, including autonomous vehicles. In this space, we are seeing large automotive companies mothballing their self-driving technology projects. Moreover, investment in new start-ups has constricted dramatically. But despite the adversity, there’s still activity in the self-driving sector. Many corporations and startups are pivoting to adapt to the challenge. 

This Thursday (17th June 2020) we hosted a webinar on The Self-Driving Shakeout. This webinar explored the future of the autonomous vehicle industry in a post-pandemic worldThe panel, chaired by our very own Shane O’Donoghue, featured Daniel Ruiz, CEOZenzic; Kathryn Snorrason, Director, PlanetM; Tarek Elassawi, Principal, Plug and Play Ventures; and Paul Newman, founder, Oxbotica. You can view the entire recording here, or check out the highlights below.

Shifting investment 

Covid-19 has both strengthened and shaken the use case for autonomous vehicles. On the one hand, there’s never been a better time to pitch use cases of groceries and medicines delivered by algorithm. However, the economic fallout from the pandemic makes it a challenging time for mobility startups.  The crisis has seen a lot of consolidation in investment. We’re seeing less investment coming in from venture capitalists. But there is more coming in from private equity investors and the government. 

Tarek Elassawi: 

It’s no secret that a lot of the hype around autonomy subsided over the past two years. So, we weren’t at the peak of that hype going into Covid. This situation has exacerbated the existing trend of additional funding going to the strongest players. There’s a consolidation among the biggest incumbents. They are partnering up to build their own solutions… In 2015-16 we saw hundreds of deals. However, the last two years has seen the pace slow. Government initiatives, like with Michigan’s PlanetM, and Zenzic in the UK, are super important in making sure these projects get funded – not just the companies themselves but the projects as well. Increasingly we’re going to see more support coming from that space. 

Testing in the time of Covid 

Social distancing will have a big impact on manufacturing and testing in a post-pandemic world. But businesses are already finding ways to adapt. Oxbotica has been running tests for several weeks now, using a protective bubble around test drivers which enables social distancing. They’re also looking at remote examinations for tests, with video streaming. This allows examiners to test vehicles from overseas and eliminates the need to travel.  

There are also some completely unexpected effects. Reduced traffic on the roads makes tests less vigorous, with fewer challenges for autonomous vehicles to react to. This means the AI training process is much slower. In other areas, working remotely has produced greater efficiencies, including accelerated development cycles.  

Paul Newman: 

There’s very little positive to say about the pandemic. Let me be clear about that. However, our coproduction has gone through the roof. We had fewer meetings and introductions. This has allowed us to get into the big-ticket items You can now book a vehicle just for seven minutes to test something out. Previously, this wasn’t easy to do… It’s made us shuffle our timeline a little bit differently in terms of scaling It’s meant that we went through 14 releases from shutdown to when we first put a car down on the road. Normally we’d be doing testing through each of those phases… My challenge is, what do we take forward from that? There must be something to be learnt from this. 

New use cases for the new normal 

As well as changing the development and testing process, the pandemic has also impacted demand for end productsFor example, use cases that rely on multiple users in a vehicle at one time, such as robotaxis, will be much more difficult to manage in a socially distanced environment. Safety will be paramount in this new world of self-driving vehicles. But safety has always been one of the main testing grounds of this sector. Many new startups are focusing on interior hygiene solutions for vehicles, such as anti-microbial materials for internal furnishings and UV lighting cleaning solutions, all of which will be important in a post-pandemic world. 

Kathryn Snorrason:

The last round of our pilot grant was focused on solutions for Covid-19 challenges There were a lot of applications focused on this, some high-tech, some low-tech. Two examples that we ended up funding include Penske and RCO Engineering are both working with the City of Detroit to install partitions to provide that physical separation between the driver and the passenger for City of Detroit transit vehicles. That will be implemented soon for greater safety. A more high-tech solution is with GHSP, a company working out of West Michigan. They have a mobile UVC disinfection product that will disinfect the air and surfaces in both autonomous shuttles and responder vehicles to create a safe space. 

Haulage / Hands-Free Logistics 

Covid-19 has dramatically changed markets across the board, making some use cases for autonomous vehicles more relevant, and others much less valuable. In particular, there’s been a larger pivot away from consumer use cases towards haulage and delivery, where autonomy has a myriad second-order benefits, enabling better distancing and lower human involvement, that will be crucial in the post-pandemic world. For example, being able to move goods across a factory without the need for human touch is suddenly a huge advantage for manufacturing and distributing products like PPE. 

Tarek Elassawi:

“Before Covid, there was an understanding that the robotaxi model might be a longer-term play, so a lot of VC dollars went towards the freight use case, as well as last-mile delivery. Since Covid I’ve never seen a faster movement towards that, especially that last mile logistic use case. Every single company I know working in the general robotics space is dabbling in this market. There is a large problem right now, but it’s also a big opportunity.”

Daniel Ruiz:

It’s not just about vehicles, in a traditional sense, as the mobile sections of each journey. Just considering freight alone, the fact that things move from a ship to a truck, to a van, to a trolley, the transition between each of them is complex. So we need to be thinking increasingly not just about automotive vehicles, but the robotics that will assist in transfer… One of the things we’re pushing at the moment is end-to-end freight: hands-free freight, or zero-touch logistics. What is the challenge that we can pose to ourselves as a nation, or a globe, to prove the business case and accelerate us towards viable deployment of connected, automated vehicles and robotics?  

This is perhaps one of the biggest recent developments in autonomous vehicles; especially in light of the Covid-19 pandemic: a transition from discussions of large-scale, all-in-one solutions such as individual automated cars, to a more integrated and collaborative approach. Adapting to the new normal will require an ecosystem of many specific solutions. From technology that removes the need for human contact in the supply chain to tools that facilitate increased hygiene and better social distancing within vehicles. In a post-pandemic world, the future of not only autonomous vehicles but transit itself is likely to require unprecedented collaboration. For more reading, check out Zenzic’s Connected and Automated Mobility Roadmap. With a single vision of interdependencies, the roadmap addresses developments needed to achieve connected and automated mobility (CAM) at scale by 2030.