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Case studies

Giving WWT the Edge in telecommunications

To establish World Wide Technology as an authority in the Edge computing space, and to position itself as a partner for service providers looking to provide Edge capability to their customers.

WWT is known and trusted in the IT industry as a system integrator capable of complex deployments at scale. It wanted to capitalise on the emerging opportunities presented by new connectivity technologies, and specifically, Edge computing – a foundational technology for 5G, and an area of deep expertise for its partners (Dell and Intel, among others).

The approach

Nelson Bostock consulted on a piece of research of enterprise decision makers in businesses with revenue of greater than $1bn in the UK, US, Japan and Germany. They were asked about the drivers and barriers to adoption of Edge, the key use cases, and who they considered to be the natural partners for the deployment of the technology. Through this research, conducted by Analysys Mason, we established the scale of Edge investment, the sectors most likely to benefit from the technology and the steps that telecommunications providers needed to take to sell it to their customers.

These findings formed the basis of a report, The Edge Disconnect, which was the cornerstone of an integrated campaign spanning PR, a media partnership and lead gen activity across social and display advertising. In addition to the report, we created a series of supporting assets, including a downloadable strategy guide, ad units, a landing page, three podcasts and a series of blogs and LinkedIn Pulse posts.

Over two years after campaign launch, The Edge Disconnect is still being promoted and continues to gather leads for WWT’s US marketing team.

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Case studies

GoCardless: launching a consumer influencer campaign for a B2B fintech

Goal: Be the leading voice on late payments

Work: ‘Late payments’ is an ongoing problem for British SMEs and an area with which GoCardless wants to be associated. We wanted to do something bold that could create a human-interest story and could reach new and relevant audiences. Nelson Bostock helped GoCardless launch its first-ever consumer campaign with an influencer…and “Awkward Money” was born.

We brought the issue to light with a suite of assets:

  • Research: to gain new insights into the emotional side of late payments
  • Influencer: to amplify our reach to new audiences in consumer media and social
  • Real life SME stories: to normalise the issue and bring the research to life

To add authenticity to the campaign and meet our objective of reaching new consumer media and social audiences, we partnered with Emma Gannon.

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News

NB Poetry: Thoughts on loneliness

A collection of poems about loneliness, and resources to help, organised by the Winning Minds Matter team for Mental Health Awareness Week ’22.

For the past four years, the Mental Health Foundation has chosen a theme for Mental Health Awareness Week (MHAW) – past years’ have been body image, kindness and nature. The human experience is infinite and getting more complex by the day, so it’s nice to have something to focus on and connect with.

This year, the theme is loneliness. Whether in ourselves, our friends, our Princess Dianas or our pets – or even our encounters with strangers – we all know how it can be.

Enter our poetry collection: a series of words, thoughts and feelings from Nelson Bostockers, inspired by MHAW’s theme for 2022. Thank you to everyone who contributed, and to the Mental Health Foundation for orchestrating such an important national event. Not only did we raise awareness and spark much-needed conversations, but we also got to hear some beautiful poetry written by people we work with every day.

It was very hard to choose, but here’s a small selection that we think is lovely:

Loneliness can strike
When I’m all by myself or
In a busy place
Fiona Rush

Sometimes, it’s fine, sometimes you’ll shine
But we can’t be our best all of the time,
It’s OK to be mad, and sometimes sad,
Just remember it’s never that bad.
Little by little you learn to grow,
Like the spring after the snow,
As summer shines, most of the time,
Just remember you’ll be fine.
Stand up tall, even if you feel small,
And if you’re staring at your phone, give someone a call,
Time after time we forgive and forget,
Never believe your future is set.
You are only human it’s how we were made,
But time to time we head into the shade,
Your happiness is paramount,
So when you can make every moment count.
Ash Scott

Does it sound like a buzzing current, a loose cable
Harmonising with you every day?
Or a tube train, wailing along a route
You so often commute?
The daily score of bots, create storms of online chatter
Rumbles on like your mind doesn’t matter.
But if you’re feeling alone
Pick up the phone
Friends in green bubbles
They know what to do when you’re in trouble.
Blur the lines between lonely
And the loved ones you see
Because balance is necessary
It’s alright to be sad,
That’s how you’ll know when you’re happy.
Rowley Sadler

Thanks everyone. For the Mental Health Foundation’s recommended resources and helplines for dealing with loneliness, and anything else on your mind, please visit this page.

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News

Game-on for MSI!

Here’s some good news. Nelson Bostock has started to work with leading computer hardware manufacturer and gaming laptop specialist, MSI.

In recent years, MSI has established itself as one of the world’s top laptop brands. It is known for industry leading innovation and its bold ambition to create the perfect gaming laptop. The integrated brief will deliver a mix of media relations, content marketing, community management, influencer relations and events.

The goal is to continue to develop MSI’s reputation in the UK – strengthening its leadership in gaming, and broadening its reach into creative, business and performance segments.

Jeff Kuo, General Manager, MSI Notebook Division, says, “Nelson Bostock understands our products and our aspirations, and we’re excited to achieve some outstanding results together.”

The appointment will utilise 30+ years’ of consumer tech experience, and our use of human understanding to better connect with key audiences. Now let’s start playing er… I mean… get to work.

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News

Meet Elaura – our latest Winning Mind

Elaura Lacey scooped this month’s Winning Mind award. We find out what’s the best piece of advice she was given and how she can totally rock the dance floor.

Why did you pick a career in PR and Communications?

I love being creative and getting to use my writing skills, so a career in PR was the perfect fit for me! I really enjoy having the opportunity to work with exciting clients, meet journalists, and think of fun and interesting ways to land coverage or execute a campaign – there’s so much to learn and great people to learn it all from!

What’s the best advice anyone has ever given you?

Don’t bite off more than you can chew – as a junior, it’s easy to put your hand up for everything but it’s important to think about what’s realistic to achieve and not to overload yourself with work. This sentiment doesn’t work in the context of a client lunch though – in that case, tuck in!

Tell us a bit more about your interests – how would you spend an ideal Saturday afternoon? 

If the previous answer doesn’t make it clear, I’m a big foodie and love exploring so my ideal Saturday afternoon would be spent looking around different London markets and trying as many different dishes my tummy will allow.

And what are your hobbies?

I’ll say right now reading – I’ve got my book challenge set at one a month and it’s probably the first new year’s resolution that’s stuck past February. My theme so far is feminist literature, having read Little Women and Pride and Prejudice but there was an interval with James Acaster’s Classic Scrapes – not as high-brow but darn funny.

What’s one thing that people should know about you?

I have two little black cats at home named Winnie and Binx after the cinematic masterpiece that is Hocus Pocus.

What’s one thing that would surprise people about you?

For six years, I competed nationally and internationally as a ballroom and Latin dancer.   

What makes you a Winning Mind?

I’m very proactive on my accounts and think creatively about new ways to land announcements and look for new opportunities to further coverage. Back in November, I won Winning Minds for successfully hijacking a relevant news moment and landing additional coverage for Twilio in two tier 1* retail titles.

Any advice for future Winning Minds contenders?

Winning Minds is about going the extra mile and being a credit to your team, so giving your 100% and being there to support those around you will put you in a good chance to win!

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Meet Nicole – this month’s Winning Minds

This month’s Winning Minds Award went to Nicole Louis. Nicole tells us more about her passions (Tottenham) and how to talk to yourself as you’d talk to your best friend.

Why did you pick a career in PR and Communications?

I’d never considered a career in PR – or what it entailed – until I was 22. I knew I wanted to do something creative where I could write and a colleague at the time suggested PR. It was a perfect match.

What’s the best advice anyone has ever given you?

Talk to yourself as you’d talk to your best friend. It’s so easy to give yourself a hard time when you make a mistake or if something goes wrong. But if your friend made a mistake, you wouldn’t tell them that they’re stupid and it’s the end of the world. So why do we so often do that to ourselves?

Tell us a bit more about your interests – how would you spend an ideal Saturday afternoon? 

I love going to a new place and trying out all the good food and drink spots. That’s always the best part about visiting somewhere new.

And what are your hobbies?

Pretending to be Britney at karaoke, practicando mi español, watching Spurs.

What’s one thing that people should know about you?

I can’t keep a plant alive, but I can make your press office thrive.

What’s one thing that would surprise people about you?

I did a course with the Academy of Cheese in lockdown and it’s probably up there as one of the best things I’ve ever done.

What makes you a Winning Mind?

It’s a great feeling when you deliver an idea or piece of work that hits a client’s objective for a campaign. I want to be proud of the work that I do and to know that it made a difference.

Any advice for future Winning Minds contenders?

It’s easy to get sucked into your to do list. But sometimes carving out 30 mins to just think about your client, a problem they’re facing, or what’s coming up, can lead you to your next big idea.

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News

Why are we seeing tech brands enter the automotive space?

Through 2022 we can expect to see a range of new automotive brands coming to the UK, from Nio to Byton to Rivian. While many of these are either electric brands from established automotive manufacturers or start-ups, perhaps the most interesting new entrant to the car market is Sony, which earlier this year unveiled its second EV and just last week announced a partnership with Honda to form a new company to design and sell electric vehicles together. In our latest episode of Mobility Bytes – a PR & Communications perspective on the mobility sector – we explore this latest trend and what it means for both tech and automotive brands.

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News

Mobility Bytes: Episode 2

What are the barriers we need to overcome to achieve sustainable mobility? In episode two of Mobility Bytes our tech-experts discuss what it will take to encourage people out of their cars and on to more sustainable modes of transport. We all have a stake in the debate. Let us know your thoughts.

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News

Is Credit Card’s Challenge BNPL’s Opportunity?

Amazon’s latest decision is bound to take shoppers by surprise. The company recently announced that it will no longer accept UK-issued Visa credit cards from January. Why? According to Amazon, the main driver was the high fees charged by Visa for processing payments, which increased drastically this year. 

Since then, fresh claims have also emerged from other retailers, including Levi’s, Superdry, and AllSaints, who are taking legal action to seek compensation for previous credit card fees which breach UK and EU competition laws. 

Merchants are finding their voice and it feels like the dominance of cards is now under threat. The recent boom in the payments sector offers new ways to pay, which will come in handy as Amazon’s decision comes into effect in the new year. Alternative options, like buy-now-pay-later (BNPL), are arguably much better suited to the rapidly-evolving retail sector. But, given the current rep of BNPL companies, how can they take the crown from credit cards? 

The end of credit card domination

Online retailers that offer BNPL services are already giving their customers a new way to pay using credit, which removes the issue of high transaction fees for merchants. So the idea of ditching credit cards altogether feels much more feasible than it did five years ago. 

So is the switch inevitable? As it stands, not quite. It’s hard to bring up BNPL and ignore the scepticism such as concerns over debt and consumer protection. The lack of regulation can raise some red flags, particularly for lending amongst young or vulnerable people. However, with the peak of the Christmas shopping season incoming, BNPL is taking centre stage. Amazon’s decision coming into play will only keep this momentum going. 

BNPL is taking the wheel

So, how can BNPL lenders lead this shift in payment preference? While the unregulated, interest-free loaning can be seen as a slippery slope, its bad rep can be easily overturned given the great potential of this new way to pay. Now is the time to be seen as the hero, not the villain. 

The challenge is a problem of trust. BNPL is facing scrutiny in the media and merchants could  see  the adoption of these services as a risk to their customers and their brand. With much of the BNPL messaging encouraging customers to delay payment, it is only natural that merchants won’t want to get caught up in stories about debt spiral. The BNPL industry has to work towards promoting healthy spending habits to build trust. Only once it’s earned its reputation as a responsible lender – driven by effective comms – will BNPL truly take the payment crown.

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News

Meet Lydia and Ellie – our Winning Minds

Last month’s Winning Minds Award went to both Ellie Hattersley, an NBU stalwart, and the excellent Lydia Richmond who joined us just a few months ago. We sat down with them this week to find out more about their passions, motivations and why a career in PR.  

Why did you pick a career in PR and Communications? 

Lydia Richmond: For me, it comes down to being creative. Comms is incredibly broad and there are many opportunities to get your teeth stuck into – I can spend a day writing copy and the next devising a social media strategy. Very cliché but every day is different, which I love, and definitely keeps it interesting.  

Ellie Hattersley: I went travelling for two years after university and did lots of writing during that time. I tried my hand at everything from freelance travel journalism to copywriting about hardware components, to help subsidise my travel around Australia, SE Asia and Central America. The skills I learned weren’t all that different to what’s expected at a PR agency – communications, working to tight deadlines, balancing a varied workload – so when my friend told me about a job opening here, I decided to apply. And I’m glad I did! I’ve worked here over three years now and still learn so much every week – plus it’s super social, and there’s always a new challenge to sink your teeth into. I also know so much more about how the world works now thanks to the tech experience.   

What’s the best advice anyone has ever given you? 

LR: Remember to breathe. Take a step back and think about what value you can bring to the conversation before turning into a key board warrior! 

EH: It’s PR not ER! Back when I was an Account Assistant, I’d have a mini crisis basically on a weekly basis worrying about something that was very inconsequential – now I’ve got a lot more perspective… 

Tell us a bit more about your interests – how would you spend an ideal Saturday afternoon?  

LR: I’d go for a really long walk, hopefully find a pub with a wood fire, and stay there all afternoon. Surrounded by friends and family and good food. 

EH: Probably doing something outdoors, ideally ending with good food and a pub. Even better if it’s somewhere outside the UK, which is much more feasible now restrictions have lifted a bit! 

And what are your hobbies? 

LR: I do triathlons – running, swimming and cycling. I also love open water swimming. I’m actually part of the same triathlon club that Alex Yee (GB silver medallist) came from, and we train at the velodrome in Herne Hill. Being active is important to me – NBU’s netball club was a big attraction!  

EH: Looooads of things – reading, cooking, playing football or netball (fellow Bostock Baller here), climbing, cycling, going to gigs. And going to the pub. Is that a hobby? 

 What’s one thing that people should know about you? 

LR: I’ve watched way too many episodes of the US Office. My lockdown binge watching basically just carried on into this year.    

EH: I’m a big nerd — I find so many things interesting. 

What’s one thing that would surprise people about you? 

LR: I’m a dedicated plant mum. 

EH: I have Grade 8 in piano… don’t often tell people because they always then want me to play something for them and I’ve forgotten it all! 

What makes you a Winning Mind? 

LR: I’m relatively new to NB so it’s incredible to see this culture of people always lifting each other up. I put my hand up a lot and people really notice and acknowledge you. People notice if you try. 

EH: Workaholism (just kidding). Probably commitment and always wanting to make sure what I’m delivering is right for that client. 

Any advice for future Winning Minds contenders? 

LR: Always remember that you’re part of a team, and lean into that!  

EH: There’s no set formula – every client’s needs are different. But I would say: don’t just do the same thing because it’s what we’ve done before. There’s always room to do something different or something better – change is a good thing! And Winning Minds doesn’t always have to be about what you do, it can be the attitude that you bring. Working in NB is all about not just working with brilliant people, it’s people you really enjoy being with.